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Human-Centered AI for Customer Service

3 Systems You Need to Scale Your Support Operations

Human-Centered AI for Customer Service

Prioritizing the customer experience is imperative in today’s competitive landscape. Customers have high expectations. Just one poor experience can wipe away any loyalty.

To meet these demands and ensure consistency and quick responses, you need technology platforms that empower customers to selfserve and enable agents to answer questions faster.

In this e-book you will learn how to apply this to your customer service operations to realize ROI and retain customers and employees.

In this e-book, you will learn:

  • The state of customer service expectations
  • Why “human-centered” conversational AI is vital in customer service today
  • Three pillars necessary to enhance the customer experience with human-centered AI