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The Key to Happy Support Teams

Ticket Deflection

The Key to Happy Support Teams

A top priority for any customer support team is reducing the number of incoming tickets. A business can use many tactics to reduce support tickets, including better onboarding and proactive communication. 

Instead, companies are leveraging ticket deflection as a model to encourage self-service to customers. That can involve several components, including searchable knowledge bases, FAQs, and chatbots. 

Check this e-book to learn about the right strategy and technology to execute and maintain such a model and for it to be a success for agents and customers.

In this e-book, you will learn:

  • What is ticket deflection, and how does it work?
  • What’s the state of customer expectations around support?
  • What is AI’s role in customer support if self-service doesn’t resolve the customer query?