report

How Major Cloud Contact Center Providers Measure Up

The Forrester Wave report

How Major Cloud Contact Center Providers Measure Up

Looking for an independent assessment of the leading cloud contact center vendors?

Forrester conducted 32-criterion evaluation of cloud contact center providers, identified the 11 most significant ones and researched, analyzed, and scored them.

This report helps customer service leaders select the right cloud contact center provider for their needs.

Included in this report:

  • Forrester's evaluation of strengths and cautions for all vendors
  • Summary of the key report takeaways
  • How to make key buying decisions
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This report is sponsored by Five9.