A Practical Guide to AI in the Contact Center
Separating facts from fiction
Are you interested in how artificial intelligence (AI) might impact your contact center?
The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play?
This e-book examines AI from a pragmatic lens and offers suggestions to minimize costs and maximize returns.
Included in this white paper:
- Examples of AI platforms
- What is AI’s role in the contact center?
- How do you prepare for an AI future?