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Reimagining the Customer Experience with an Intelligent Cloud Contact Center

For Castlight Health, shifting to an intelligent cloud contact center solution was essential for keeping their customers happy

Reimagining the Customer Experience with an Intelligent Cloud Contact Center

The past two years have contained many challenges for organizations to maintain high levels of customer service — especially for those in the Healthcare industry. With the future still uncertain, organizations still relying on an on-premises contact center solution risk higher costs and poorer customer service.

In a recent panel discussion, experts from Salesforce, Five9 and Slalom Consulting discussed how their teams came together to assist Castlight Health move their on-premises contact center solution to the cloud. An intelligent cloud solution was essential for Castlight’s long-term CX strategy, and many stakeholders came together to make it happen. Learn how they did it, in their own words.