CX Trends, Challenges, & Opportunities

Understanding the Urgency of Customer Centricity

CX Trends, Challenges, & Opportunities

Brands can continue talking about customer centricity. They can continue exploring new digital options and workflow models. As far as today’s consumers are concerned, brands still have considerable work to do.

What ultimately matters, however, is whether these mindsets and strategies are leading to better, more frictionless, more personalized experiences across all channels.

In this report you will learn where are brands going wrong and what opportunities do they have to turn customer centricity into a reality.

Included in this report:

  • Recent CX Trends 
  • CX Methodology & Demographics
  • CX Key Findings