How to Reduce Customer Service Response Times
Why are Fast Response Times Essential?
Getting a fast, accurate answer to their query is the number one priority for customers when contacting a brand.
There is a direct link between fast response times and customer loyalty. 75% of customers surveyed by Enghouse Interactive rated speed as the most important part of a customer service experience. While an additional 76% of customers said they’d leave a company after just one bad experience.
Included in this eBook:
- How to use automated messages for common questions and issues
- Four key benefits for deflecting queries
- How to enable collaboration anytime anywhere using any device
Get the eBook
Resource Sponsored By
Enghouse is one of the world’s most reliable contact center technology providers. Their global brand is built on a track-record of consistently honoring commitments – to customers, staff and shareholders.
For more information about Enghouse, please visit enghouseinteractive.com