How to Reduce Customer Service Response Times
Why are Fast Response Times Essential?
Getting a fast, accurate answer to their query is the number one priority for customers when contacting a brand.
There is a direct link between fast response times and customer loyalty. 75% of customers surveyed by Enghouse Interactive rated speed as the most important part of a customer service experience. While an additional 76% of customers said they’d leave a company after just one bad experience.
Included in this eBook:
- How to use automated messages for common questions and issues
- Four key benefits for deflecting queries
- How to enable collaboration anytime anywhere using any device
Get the eBook
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Resource Sponsored By
Enghouse is one of the world’s most reliable contact center technology providers. Their global brand is built on a track-record of consistently honoring commitments – to customers, staff and shareholders.
For more information about Enghouse, please visit enghouseinteractive.com