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How to Reduce Customer Service Response Times

Why are Fast Response Times Essential?

How to Reduce Customer Service Response Times

Getting a fast, accurate answer to their query is the number one priority for customers when contacting a brand.

There is a direct link between fast response times and customer loyalty. 75% of customers surveyed by Enghouse Interactive rated speed as the most important part of a customer service experience. While an additional 76% of customers said they’d leave a company after just one bad experience.

Included in this eBook:

  • How to use automated messages for common questions and issues
  • Four key benefits for deflecting queries
  • How to enable collaboration anytime anywhere using any device