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7 Steps to Reduce Contact Center Call Abandon Rates

How to reduce or manage contact centre abandonment

7 Steps to Reduce Contact Center Call Abandon Rates

Delivering a successful Customer Experience is becoming more and more of a challenge for businesses. Not only are customer expectations increasing but their tolerance for perceived poor service is shrinking. On top of that, pressures on resources and budget mean businesses are trying to do more with less.

Your customer interaction abandon rate is not just a strong indicator who is unhappy with your service. It is also something you can address. Even better, it may even be easier than you realize.

This eBook looks at seven steps to reduce call center abandonment and how to ramp up your service effectively.

Included in this eBook:

  • Why contact center abandon rates are important
  • How to understand your customer and their preferences