Intelligent Process Automation

Transform the customer experience by tackling the dreaded handoff syndrome

Intelligent Process Automation

Business process improvement professionals, application developers, and content management practitioners often ask where to start with business process transformation and continuous improvement.

Should they go big by tackling a strategic, cross-functional project? Or, should they focus on a smaller departmental effort and use that project as a springboard for a larger initiative?

In this case study you will see a real-life example of how manual, untracked, and unaccountable handoffs can wreck a business’ reputation and drive customers away.

Included in this case study:

  • Why automating processes is important
  • How to tackle broken processes
  • Why content management software is important