Digital Transformation - Bridge the Skills Abyss
Why digital transformation requires a multidisciplinary approach
Business stakeholders, technologists, and marketers each have a stake in delivering digital transformation success.
Depending on your industry and leadership, digital transformation projects will most likely be seen through one of two lenses: customer experience (CX) or operational excellence (OPEX).
In this white paper, you will learn why large-scale digital transformation projects should address both perspectives, and why project teams must tap into both skill sets.
Included in this white paper:
- How to align the right CX and OPEX expertise with the digital transformation effort
- Role and focus for CX and OPEX practitioners
- Why digital transformation requires a multidisciplinary approach
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This white paper is sponsored by Deep Analysis.