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How AI Helps Insurance Providers Grow Revenue and Improve the Customer Experience

How AI Helps Insurance Providers Grow Revenue and Improve the Customer Experience

The past few years have undoubtedly had profound effects on how businesses across industries operate. Perhaps no one area has been more impacted than contact centers, which saw a 300% increase in call center volume in the aftermath of the COVID-19 pandemic.

These impacts to the contact center have been acutely felt in the insurance industry, where interactions between policyholders and their insurers can be an emotionally charged process, involving decisions that affect the health and safety of policyholders’ families and biggest investments.

This white paper explores key trends impacting these challenges in the insurance industry, critical strategies for success, and why the future of contact center success is inextricably linked with AI technology.

Included in this white paper:

  • Trends shaping the insurance industry
  • Strategies to address the unexpected
  • Enhancing value and increasing profit through proven playbooks