white paper

The Blueprint for Your Self-Service Journey Map

Creating an intelligent, relevant and unified self-service journey

The Blueprint for Your Self-Service Journey Map

Why is it so hard to deliver a self-service journey that meets the high expectations set by your customers?

Customers today expect a personalized and unified self-service journey with relevant interactions tailored to their context and intent - a high bar that organizations today struggle to meet when self-service information is split between different channels.

This white paper maps out the main components of a self-service strategy and the steps needed in building a self-service journey map, which will help you move towards exceptional customer experience.

This blueprint will walk you through:

  • Why it’s challenging to deliver the self-service journey your customers demand
  • Ways to map out the main components of your self-service strategy
  • The steps needed to create an intelligent self-service journey map
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This white paper is sponsored by Coveo.