Self-Service Best Practices for Salesforce Community Cloud
For relevant, contextual and personalized self-service experiences
It’s no surprise when it comes to resolving issues and finding information, customers prefer to self-serve. And organizations prefer it too because it dramatically reduces support costs.
But if you want to make great self-service a reality on your Salesforce Community you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help.
Watch this on-demand webinar to learn tips and best practices from successful Salesforce Communities implementations to increase self-service success & boost case deflection.
Included in this on-demand webinar:
- The formula for creating relevant support experiences
- Case study examples of successful Salesforce Communities using Coveo
- Six best practices from the successful solutions to help you get started in the right direction