on-demand webinar

Self-Service Best Practices for Salesforce Community Cloud

For relevant, contextual and personalized self-service experiences

Self-Service Best Practices for Salesforce Community Cloud

It’s no surprise when it comes to resolving issues and finding information, customers prefer to self-serve. And organizations prefer it too because it dramatically reduces support costs.

But if you want to make great self-service a reality on your Salesforce Community you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help.

Watch this on-demand webinar to learn tips and best practices from successful Salesforce Communities implementations to increase self-service success & boost case deflection.

Included in this on-demand webinar:

  • The formula for creating relevant support experiences
  • Case study examples of successful Salesforce Communities using Coveo
  • Six best practices from the successful solutions to help you get started in the right direction
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This on-demand webinar is sponsored by Coveo.