e-Book

6 Strategies for Improving Self-Service in Salesforce Experience Cloud

These six steps lay out the winning plan

6 Strategies Improving Self-Service in Salesforce Experience Cloud

Time and again, self-service has proven to be one of the best ways to reduce support costs and improve customer satisfaction.

It’s a fundamental customer service modality that meets four urgent needs: preference, cost, engagement and scalability

This e-Book covers 6 strategies to help customers achieve self-service success in Salesforce. 

In this e-Book, you'll learn to:

  • Expand the reach of knowledge with intelligent search
  • Create a visually compelling search experience
  • Bring more value and relevance to case deflection
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This e-Book is sponsored by Coveo.