6 Strategies for Improving Self-Service in Salesforce Experience Cloud
These six steps lay out the winning plan
Time and again, self-service has proven to be one of the best ways to reduce support costs and improve customer satisfaction.
It’s a fundamental customer service modality that meets four urgent needs: preference, cost, engagement and scalability
This e-Book covers 6 strategies to help customers achieve self-service success in Salesforce.
In this e-Book, you'll learn to:
- Expand the reach of knowledge with intelligent search
- Create a visually compelling search experience
- Bring more value and relevance to case deflection
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This e-Book is sponsored by Coveo.