e-Book

6 Techniques for Self Service Success

Create a digital education journey and a lasting positive impression

6 Techniques for Self Service Success

In today’s digital-first economy, customers form their first impression of a company based on digital interactions.

Every digital interaction including the ease of search, the ease of finding information, the ease of self-education, and the ease of self-servicing, shape that impression.

This e-Book covers 6 techniques to help customers achieve self-service success. 

In this e-Book, you'll learn to:

  • Identify self-service content by understanding the customer journey
  • Use machine learning to continuously improve the customer experience
  • Leverage analytics to measure case deflection and self-service success
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This e-Book is sponsored by Coveo.