guide

Roadmap to Intelligent Assisted-Support

Empower your support teams with AI-powered knowledge

Roadmap Intelligent Assisted Support

Contact center staff are at the center of a new digital support reality and are considered mission critical in certain industries.

This means that during challenging times, staff have even more pressure in an already resource-constrained environment and need help managing spiked case loads.

This guide provides insight for companies looking to build world-class customer support teams that can provide customers with Intelligent Assisted Support.

Included in this guide:

  • Establishing a knowledge foundation
  • Providing content in the flow-of-work
  • Forming a culture of continuous improvement
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This guide is sponsored by Coveo.