Roadmap to Intelligent Assisted-Support
Empower your support teams with AI-powered knowledge
Contact center staff are at the center of a new digital support reality and are considered mission critical in certain industries.
This means that during challenging times, staff have even more pressure in an already resource-constrained environment and need help managing spiked case loads.
This guide provides insight for companies looking to build world-class customer support teams that can provide customers with Intelligent Assisted Support.
Included in this guide:
- Establishing a knowledge foundation
- Providing content in the flow-of-work
- Forming a culture of continuous improvement
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This guide is sponsored by Coveo.