e-book
6 Techniques for Self-Service Success
A lack of self-service capabilities should never be the reason for churning a customer
In today’s digital-first economy, customers form their first impression of a company based on digital interactions.
It's time that you predict what customers need and take them on a digital education journey, leaving a lasting positive impression.
Follow these 6 techniques and be on your way to offering relevant support tailored to every customer without taking up an agent’s time.
The approach detailed in this guide covers:
- How to identify the right content to drive self-service success
- How to make your support content quickly accessible no matter where it resides
- Why intelligent search is key to a robust case deflection strategy
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This e-book is sponsored by Coveo.