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Drive Successful DCX with Collaboration and Cooperation

Insights for strategic partners on customers’ DCX challenges

Drive Successful DCX with Collaboration and Cooperation

Through mobile apps, websites, social media and other digital channels, customers have unprecedented access to your business — and they expect superlative experiences.

How do businesses currently approach DCX and what are their current challenges? Data from CMSWire’s most recent DCX survey explores these topics and more.

In this e-book you will find why persistent challenges require new approaches and (perhaps) a few helping hands.

Key findings in this e-book:

  • DCX continues to be a priority for nearly everyone
  • Challenges persist when implementing DCX tools, although this is improving
  • Partner networks can help address nearly every challenge businesses are facing