Understanding the Real Role of VOC Software
CX program success
It may come as a surprise to learn that only 15% of today’s organizations view their VOC program as successful.
For customer experience (CX) professionals, under pressure to deliver results and steer the company toward differentiation based on CX, this widespread lack of VOC success is highly concerning.
This white paper outlines the role of VOC software and give you important guidance on the features you really need, so that you can make decisions that lead to VOC success, CX improvement, and better financial outcomes.
Included in this white paper:
- What is the role of VOC software?
- Where CX pros should focus in addition to software
- Common mistakes when selecting VOC software
Get the white paper
Resource Sponsored By
Concentrix is a leading global provider of customer experience solutions and technology.
For more information about Concentrix, please visit www.concentrix.com