‚Äč

XP Contact Center for Amazon Connect

Make Every Customer Connection Count

XP Contact Center for Amazon Connect

Transitioning your contact center to the cloud can deliver serious benefits, including more flexibility, lower costs, and the ability to strengthen customer relationships.

Concentrix helps companies to migrate contact center to the cloud with XP Contact Center (XPCC) for Amazon Connect.

In this report, you will learn how to transform your contact center quickly and easily with Concentrix and XPCC for Amazon Connect.

Included in this report:

  • Why Amazon Connect
  • Case studies in retail and healthcare 
  • How to personalize the experience across all touchpoints