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Reimagining Patient Experience

Regional specialty healthcare provider leverages Amazon Connect to modernize its Patient Assistance Center

Reimagining Patient Experience

The client’s Patient Assistance Center (PAC) needed to scale to support accelerated growth, while providing easy, personalized experiences.

Without next-gen contact center technology and digital self-service options, the client faced patient and staff frustration, lost revenue, and decreasing patient loyalty.

In this case study, you will learn how Concentrix offered not only CX technology, but advisor services to augment the PAC staff, and managed services to ensure that the entire solution was efficiently and effectively implemented, and continually improved.

Included in this case study:

  • How Concentrix provided a modern patient experience
  • How Concentrix simplified PAC technology and operating structure
  • How digital self-service increases patient satisfaction