e-Book

How to Become a CX Superhero

Voice of the customer: all you need to know

How to Become a CX Hero

If you’ve noticed that your Voice of the Customer program is struggling to move the needle, you’re definitely not alone.

CX practitioners can create real actionable outcomes once they realize the need to tap external support for some processes.

In this e-Book, you’ll learn 4 big steps to transform CX practitioners from process-driven administrators into action-oriented CX evangelists. Plus, take our quick CX practitioner quiz to help you optimize your processes.

Included in this e-Book:

  • How to create cross-functional accountability
  • How to facilitate improvement initiatives
  • How to teach employees about their roles and contributions
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This e-Book is sponsored by Concentrix.