Managing the Complex Modern Compliance and Risk Environment
How to do right by your customers while meeting increasing global regulatory demands
The modern compliance and risk environment for organizations has become complex due to rising number of vulnerable customers, increasing customer complaints, and new global regulations.
Organizations struggle to address these issues with current manual quality assurance methods, which are not scalable.
This guide introduces conversation intelligence as a solution to help teams meet increasing compliance demands by delivering fair outcomes for customers, addressing complaints, and improving efficiency while mitigating the risk of fines.
Included in this guide:
- Key areas customer-facing teams must consider for compliance and risk
- How conversation intelligence can help
- Five effective customer vulnerability strategies
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CallMiner is a Massachusetts-based software company that develops speech analytics and interaction analytics software. It was founded in 2002 and is headquartered in Waltham, MA with offices in Fort Myers, FL, Boston, MA, and the United Kingdom.
For more information about CallMiner, please visit www.callminer.com