Three Strategies to Future-Proof Your Contact Center
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond
Today, many global organizations are managing a rise in remote and hybrid work – and few departments have felt the impacts of that more than the contact center.
In fact, 73% of agents want to continue to work from home. The question is, are their companies prepared to support this for the long term?
This white paper provides three strategies to adapt to the changing workforce.
This white paper will provide ways to help in:
- Leveraging AI to create a culture of continuous feedback
- Scaling your approach to customer dissatisfaction and vulnerability
- Embracing omnichannel CX, and truly listen across channels
Get the white paper
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Resource Sponsored By
CallMiner is a Massachusetts-based software company that develops speech analytics and interaction analytics software. It was founded in 2002 and is headquartered in Waltham, MA with offices in Fort Myers, FL, Boston, MA, and the United Kingdom.
For more information about CallMiner, please visit www.callminer.com