Callminer CX Landscape Report
NEW Landmark Findings on CX Data, Analysis, Employees & AI
Not all CX reports are created equal.
And there is no clearer example of this than the new landmark research report published by CallMiner and executed by world-renowned research firm Vanson Bourne.
Findings of this FREE report are based on extensive interviews with hundreds of contacts center and CX leaders from the US, UK, Ireland, and South Africa. Sample findings include:
- 62% don’t collect all the CX data they need
- 96% use some form of manual CX data analysis
- 36% report AI has positively impacted employee engagement & productivity
- 40% cite customer vulnerability as a challenge in the last year
- 41% don’t have budget to implement AI for CX
- Many more…
Learn how your CX environment and execution compare to that of your industry peers by Downloading this FREE report to find out!
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. Founded in 2002 CallMiner is headquartered in Waltham, MA with offices in Fort Myers, FL, Boston, MA, and the United Kingdom.
For more information about CallMiner, please visit www.callminer.com