5 Upskilling Secrets to Supercharge Your Contact Center
How combining the right training, tools and AI can drive agent productivity and retention
Turnover rates in the customer service and support industries are sky-high.
The impact of this loss is much higher than you might expect. The real cost of turnover is estimated to be 33% to 2x the cost of the employee’s annual salary.
Get this white paper to learn how to retain employees, create a recruiting engine, and even improve customer satisfaction.
Included in this white paper:
- Providing agents the tools they need to be successful at their jobs
- Using tools that leverage AI and improve agent workflows and productivity
- Gaining actionable intelligence from customer insights
Get the white paper