The Work from Home Supervisor
How speech analytics can improve remote agent management
In the age of remote work, most of the focus has been paid to how agents – especially those who have never worked remotely before – are adapting.
But agents aren’t the only people who have had to navigate this new reality. Supervisors have had to completely transform how they work.
This e-Book discusses tools to navigate a new remote world while empowering teams, driving value and improving business performance.
Included in this e-Book:
- Addressing your agents’ remote challenges
- Speech analytics: the one solution every WFH supervisor needs
- Empowering remote call center supervisors with a leg up over competitors
Get the e-Book