A Frost & Sullivan Buyers Guide Excerpt
Contact center buyers guide, North America, 2021
Frost & Sullivan noted 3 primary trends driving the customer care industry: the adoption of cloud as standard; the continuing move toward omnichannel delivery in the context of digital transformation; and a focus by providers on developing solutions that address the needs of a changing workforce.
Not surprisingly, these trends continued unabated into 2021.
This buyers guide examines the North American contact center market for both premises- and cloud-based solutions.
Included in this guide:
- COVID-19 impact on contact center investments
- Top reasons for investing in AI
- Infusing AI across the CallMiner portfolio
Get the guide