Is Voice your omnichannel analytics blind spot?
Today's CMO has the power to create impact, simply by putting advanced analytics at the center of every core process.
In the last five years, the underlying technology of Conversation Analytics took a giant leap forward. Leading providers introduced AI-powered Natural Language Processing which revolutionized the way in which machines digested voice conversations.
This short compendium will guide you through the basics of voice data adoption for your company.
Included in this white paper:
- How to choose your conversation analytics vendor
- Voice data interested parties
- The checklist for advanced analytics