How to Transform Calls into Useful Feedback in 3 Steps

Voice conveys emotions. How do you get feedback out of your calls?

In an omni-channel age, the voice is often the puzzle piece that completes the view of the customer. Conversation analytics lets you hear your customers when they are sharing their opinions, human-to-human.

This playbook gives you the power to unlock every conversation, and help organizations create value by integrating voice data into enterprise analytics.

Included in this playbook:

• How to get feedback out of your calls
  
• Pro tips in setting up voice data feedback platform
  
• Integrating voice data into enterprise analytics