How to Transform Calls into Useful Feedback in 3 Steps
Creating value by integrating voice data into enterprise analytics
Voice conveys emotions. How do you get feedback out of your calls?
In an omni-channel age, the voice is often the puzzle piece that completes the view of the customer. Conversation analytics lets you hear your customers when they are sharing their opinions, human-to-human.
This playbook gives you the power to unlock every conversation, and help organizations create value by integrating voice data into enterprise analytics.
Included in this playbook:
- How to get feedback out of your calls
- Pro tips in setting up voice data feedback platform
- Integrating voice data into enterprise analytics