11 Tips for Successful Continual Service Improvement
A full-stack approach from inception to delivery
IT professionals are often tasked with improving processes and services to meet company goals and ensure optimal user experiences.
Herein lies the most challenging aspect of Continuous Service Improvement (CSI): finding the balance between building the sustainable and continuous improvements needed to flourish in your new environment without letting the immediate performance problems go unmanaged.
This e-Book helps you create a successful — and manageable — approach to CSI.
Included in this e-Book:
- Finding the human story through End User Experience Monitoring
- How the deming cycle helps individuals and teams gain valuable learning to improve products, processes or services
- Three stages of tracking transformation progress
Get the e-Book