Beyond the Metaverse: CX Predictions for 2023
A customer experience revolution is underway
In their latest research, commissioned from international strategy and research agency MTM, Acxiom explores how both brands and consumers are feeling about five major trends we expect to impact CX, including immersive shopping, intuitive technologies, and retail media networks.
The result – Beyond the Metaverse: CX Predictions for 2023 – is packed full of insights that will shape your CX plans for the year ahead and further into the future.
Included in this e-Book:
- Automation and AI: the key to delivering on customer expectations
- How immersive tech is re-inventing the customer experience
- How to use the metaverse to create unique, differentiated, and memorable experiences for customers
Get the e-Book