Top 10 Productivity Reports to Unlock Contact Center Potential

Boost your contact center team performance

The ActivTrak Productivity Lab compiled a list of the Top 10 Productivity Reports that will give you the visibility and insights to boost your contact center team performance.

See how to boost productivity, increase team efficiency and ensure employee well being with these easy to use dashboards and reports.

Join the ranks of leading contact centers that have harnessed the power of workforce analytics to:

Increase agent productivity
Correlate agents' digital activity with case resolution to replicate patterns of top performers
Understand key work habits to drive effective coaching conversations to maximize productivity
Increase productivity and collaboration across distributed teams
Identify team members at risk of burnout

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ActivTrak helps digital workforces work wiser and thrive. More than 9,000 customers and 550,000 users have deployed their workforce analytics platform to gain insights and metrics about digital work so they can measure and optimize productivity and wellness with the employee in mind. Leveraging these innovations, the ActivTrak Productivity Lab is a global center for productivity research and expertise committed to helping organizations embrace the future of work.

For more information about ActivTrak, please visit www.activtrak.com