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The True Costs of Your Technology Choices

4 approaches to become a customer-centric business

The True Costs of Your Technology Choices

Winning on customer experience (CX) requires a shift to a customer-centric operating model that can keep pace with change.

Central to a customer-centric operating model is having the organization’s people, processes and technology connecting and orchestrating through a single intelligent hub.

This e-Book offers an operating model powered by data and built to deliver results even in the most dynamic environment, today and in the future.

Included in this e-Book:

  • Choosing the optimal approach to customer centricity
  • Building complex in-house solutions assembled by IT
  • Why the smart-hub approach works