The True Costs of Your Technology Choices
4 approaches to become a customer-centric business
Winning on customer experience (CX) requires a shift to a customer-centric operating model that can keep pace with change.
Central to a customer-centric operating model is having the organization’s people, processes and technology connecting and orchestrating through a single intelligent hub.
This e-Book offers an operating model powered by data and built to deliver results even in the most dynamic environment, today and in the future.
Included in this e-Book:
- Choosing the optimal approach to customer centricity
- Building complex in-house solutions assembled by IT
- Why the smart-hub approach works
Get the e-Book