The Ultimate Guide to Customer Support
The changing face of customer support
Customer support has come a long way from the thinly staffed helplines with lengthy ticketing backlogs of old. That’s no way for brands to deal with their most important asset — customers.
Whether in e-commerce, consumer tech, or B2B SaaS, customer support is integral to the customer experience lifecycle.
This guide offers insights, best practice, and a strategic and tactical playbook on running customer support in the era of the modern consumer.
Included in this white paper:
- Structuring a support organization
- Building internal workflows and planning for escalations
- Automating customer support
By submitting my contact information, I confirm that I have read and
which explains how my personal data is
collected, processed and shared.
This guide is sponsored by Acquire.