The Rise of Chatbots in Customer Service & Support
An overview of chatbot technology, use cases, and business benefits
As one-to-one messaging becomes the new norm, more businesses have adopted chatbots — particularly customer service departments.
But exactly what are chatbots, and how do you know if they can help your business?
This white paper covers chatbots and their most common use cases, which industries beyond customer service benefit from chatbots, signs your business needs a bot, and factors to consider before buying.
Included in this white paper:
- What are Chatbots?
- Benefits of Chatbots in Customer Service
- Signs Your Business Needs a Chatbot
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This white paper is sponsored by Acquire.