Customer Experience Trends Report
It’s No Longer a Secret. Brands Must Do a Lot Better with CX.
90% of customers believe when it comes to delivering a good customer experience, most brands fail to meet their expectations.
Acquia's second annual global survey of more than 6,000 customers and 600 marketers made it crystal clear that customers demand a convenient, personalized experience.
Download this e-book and learn from the key findings for marketers to consider in delivering better CX.
with this e-book you will discover:
- The critical aspects of experience that must be addressed by marketers
- The guidelines brand stewards must follow when handling customer data
- Questions to ask yourself to better meet customers' expectations for convenience