Customer Experience Trends Report

It’s No Longer a Secret. Brands Must Do a Lot Better with CX.

Data-Driven Personalization

90% of customers believe when it comes to delivering a good customer experience, most brands fail to meet their expectations.

Acquia's second annual global survey of more than 6,000 customers and 600 marketers made it crystal clear that customers demand a convenient, personalized experience.

Download this e-book and learn from the key findings for marketers to consider in delivering better CX.

with this e-book you will discover:

  • The critical aspects of experience that must be addressed by marketers
  • The guidelines brand stewards must follow when handling customer data
  • Questions to ask yourself to better meet customers' expectations for convenience
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This e-book is sponsored by Acquia.