Deliver a Modern Digital CX

A guide for marketing innovators

Deliver a Modern Digital CX

No one fully understands the long-term effect COVID-19 will have on societies or regional economies. But the impact it’s having on brands is becoming clearer by the day.

Customer loyalty to brands is low – and the cost of acquiring new customers is high. Marketers need to focus on creating and sustaining engagement with each and every customer.

This report explores shifts in marketing and consumer expectations about CX and privacy. 

Included in this report:

  • Global trends in adoption of marketing and customer experience (CX) technology
  • How organizations are pivoting their CX strategy amid pandemic-related disruptions and heightened privacy demands
  • How the use of first-party customer data can help marketers bridge the trust gap with consumers