Forrester: Making the Business Case for CX Technology Investment
Should your business invest in CX technology?
A new Total Economic ImpactTM study conducted by Forrester Consulting on behalf of 7.ai can help answer that question. You’ll learn how analysts measure the ROI on customer service AI and automation. And you’ll discover why enterprises are experiencing ROIs of 200% or better.
Read Forrester’s Total Economic ImpactTM study to understand the cost/benefit analysis of upgrading your CX technology with 7.ai, to see why the business case for investing in new CX technology is so compelling.
In this report you will explore findings such as:
- Large enterprises expect to recapture their investments in six months or less
- Customer service agents assisted by AI deliver better, faster resolutions
- AI-enhanced customer service automation saves enterprises millions of dollars each year