Digital Experience Leaders 2018

How the digital customer experience ecosystem is evolving in 2018

Digital Experience Leaders 2018

One of the most significant transformations in today's world is the ever-expanding need for organizations to deliver appropriate experiences to customers across a growing array of digital experience touchpoints.

Companies can no longer assume or enforce a controlled linear progression of customer interaction. The use of microservices and AI is increasingly important to help companies keep up with evolving customer access points.

In this e-book you will find advice from a range of digital experience experts, covering the strategies, the processes and technology that underlies the delivery of superlative digital experiences.

Included in this e-book:

  • The next stage of digital experiences
  • The importance of the human vs. digital experience
  • Tactics to save customer time and effort
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This e-book is sponsored by SMG/CMSWire.