Digital Experience Leaders 2018
How the digital customer experience ecosystem is evolving in 2018
One of the most significant transformations in today's world is the ever-expanding need for organizations to deliver appropriate experiences to customers across a growing array of digital experience touchpoints.
Companies can no longer assume or enforce a controlled linear progression of customer interaction. The use of microservices and AI is increasingly important to help companies keep up with evolving customer access points.
In this e-book you will find advice from a range of digital experience experts, covering the strategies, the processes and technology that underlies the delivery of superlative digital experiences.
Included in this e-book:
- The next stage of digital experiences
- The importance of the human vs. digital experience
- Tactics to save customer time and effort