Live Chat’s New ROI

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Live chat has proven itself in the support world by boosting the individual value of each interaction, leading to a fast return on investment.

While the technology is still climbing the adoption curve, it’s plain that support staff can only speak to one person at a time on the phone, and live chat knows no such boundaries.

This whitepaper provides:

  • A phase-by-phase guide to implementing a live chat program
  • Strategies to improve engagement
  • Recommended implementation timelines

Get detailed step-by-step implementation plans that will help you extract maximum value from live chat through analytic techniques, reporting recommendations, and tips to improving engagement.

Best Practices for Implementing Live Chat


This Whitepaper is sponsored by LogMeIn.