Report: How Top Retailers Are Leveraging Web Experience Technologies

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Top tier online retailers are some of the most sophisticated consumers of digital experience technologies because consumers have exceedingly high expectations for their ecommerce experiences. 

62% of top performing retail organizations say changing consumer preferences and channel proliferation are their top two challenges

But how can you address rising consumer expectations for personalized, timely and channel-appropriate communications without investing in a fragmented and disconnected array of technologies?

This research takes a deep dive into:

• What top retailers know about customer experience that continues to drive their success
• The challenges and pitfalls associated with keeping up with consumer demand for modern web experiences
• The benefits of aligning Web Content Management, Ecommerce and other internal systems

This report will help you understand how to leverage technology infrastructure to successfully manage customer experience.