Top tier online retailers are some of the most sophisticated consumers of digital experience technologies because consumers have exceedingly high expectations for their ecommerce experiences.
62% of top performing retail organizations say changing consumer preferences and channel proliferation are their top two challenges
But how can you address rising consumer expectations for personalized, timely and channel-appropriate communications without investing in a fragmented and disconnected array of technologies?
This research takes a deep dive into:
This report will help you understand how to leverage technology infrastructure to successfully manage customer experience.
This report is sponsored by e-Spirit.