Customer Experience is the New Business Battleground
How to personalize and customize brand experiences
Customer experience has a lot to do with Digital Revolution.
Nearly two-thirds of customers value the ability to personalize and customize their brand experiences. What are you doing to serve these prospects?
Watch this on demand webinar with Sheryl Kingstone, Research Director at the 451 Research; Rob Sanders, Senior Strategist & Business Analyst from Americaneagle.com; and Chris Doran, Senior Manager, Product Marketing at Progress.
This webinar covers:
- The role of artificial intelligence and machine learning in delivering contextually relevant experiences
- Successful examples of digital experiences addressing business goals while solving user challenges
- The four pronged approach to digital transformation and how it can impact customer experiences
- The shift in digital operations necessitated by changes in customer communication expectations
- The ways digital transformation is impacting different verticals and industries and how leaders in those areas are developing strategies to stay ahead