The Central Role of Content Management in Case Management

Your company's ability to capture, share, develop and operationalize knowledge in a way that clearly ties into delivering effective services and experiences has rapidly become a very important factor in its ability to thrive. "Knowledge work" has long been a topic of interest to management consultants and theorists; but its effectiveness has never been more important.

This paper explains how Case Management technology can help you drive effective outcomes in three different kinds of knowledge work scenarios, and also shows you how a clear Content Management strategy underpins success in Case Management.

Included in this white paper:

• Ways case management applies to today's technology and businesses
• Three distinct work patterns suited to case management approaches
• How context drives the business value of content