Forrester's Total Economic Impact™ of IBM Case Manager

IBM Case Manager is a case management suite that brings together documents, business information, flexible workflow, real time analytics and reporting – all with a rapid solution development environment. It also provides a case container (folder) where all the business critical case artifacts and decisions are maintained over time, automatically creating an audit trail, as well as a time stamped case record. To better understand the benefits, costs, and risks associated with IBM Case Manager, Forrester interviewed an existing customer with two years of experience using this platform.

Included in this report:

• An analysis of real-life customer benefits 
• The methodology used to determine the TEI of this case manager
• A financial summary wrap-up