IBM Case Manager is a case management suite that brings together documents, business information, flexible workflow, real time analytics and reporting – all with a rapid solution development environment. It also provides a case container (folder) where all the business critical case artifacts and decisions are maintained over time, automatically creating an audit trail, as well as a time stamped case record. To better understand the benefits, costs, and risks associated with IBM Case Manager, Forrester interviewed an existing customer with two years of experience using this platform.
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